Archive for the ‘Customer News’ Category
Silanis Government Users Conference 2012
Monday, April 23rd, 2012
On March 29, representatives from government organizations gathered in Washington DC to learn about electronic signature trends, use case demonstrations, the Silanis product roadmap and more, as part of our Government Users Conference.
Silanis’ VP of strategic planning, Michael Laurie, opened the conference by speaking to attendees from the US Army, US Air Force, IRS, US Department of Energy and more, with an overview of the most significant developments in the e-signature market. His message centered on the emergence of electronic signatures as an enterprise-class software category. He explained how organizations are choosing e-signature solutions according to the software’s ability to scale and support transactions for more than just a single type of process. This is the case for federal DoD and civilian agencies all the way through to state and local governments, many of whom have been adopting e-signatures with the enterprise in mind. Laurie explained his use of the term “enterprise” as meaning implementations where e-signatures are being used to automate a core process or transaction, run on a stack of enterprise systems, and are part of a larger vision to extend to other processes and/or departments in the future.
Government agencies are moving away from selecting point solutions in favour of enterprise solutions because of:
- Paperless mandates: Unlike point solutions that simply capture a signature, enterprise e-signatures go further in that they manage the execution of an e-signature process from start to finish, so it never has to fall back to paper. This is known as “straight-through processing”.
- Security: Enterprise e-signatures interface with multiple authentication services, protocols and devices, including the Common Access Card (CAC) and other PKI services.
- Scalability: Enterprise solutions scale easily and cost effectively while supporting the unique requirements of individual departments, processes, channels and jurisdictions.
- Consistency: From a single platform, government can ensure a consistent approach to electronic transactions and records compliance, something that is especially critical to external processes involving contractors, vendors and citizens.
- Interoperability: Having an enterprise platform gives an organization the ability to tie into many different internal systems and infrastructure already in place, such as: enterprise applications (BPM, CMS, CCM, etc.), data, services (on the cloud or SaaS-based), and various devices (mobile phones, tablet PCs, etc.).
Silanis is now seeing a corresponding increase in the perceived value of e-signatures across the board, from clerical personnel to soldiers to the Joint Staff. The benefits are too visible to ignore: what used to be a two-week process on paper has become a 5-minute electronic process – more secure, efficient and significantly less costly. In one case, a government user at the Silanis conference shared how some of his agency’s processes were so critical and time-sensitive that prior to e-signatures, paperwork would be routed by helicopter to the various signing authorities. At a time when policymakers are cutting back on spending, replacing resource- and time-intensive paper processes with electronic processes is a solution that just makes sense – but that is only possible with e-signatures.
The trend toward e-signatures has accelerated over the last 18 months, with Gartner predicting the technology will become mainstream in specific industries in less than two years. Adoption is high in part because organizations typically mandate the use of e-signatures once deployed. As an example, the General Services Administration (GSA) now mandates approximately 20,000 vendors to use e-signatures – if they want to do business with the US Government using the GSA as a financing vehicle. According to Laurie, this is how most government processes will eventually be managed, because the inconvenience and cost of handling paper is simply not worth it anymore.
Categories: Customer News, In the News, Industry Insights, Silanis Events
Tags: Customers, e-Sign Enterprise, e-signatures, electronic signatures, Government, Michael Laurie, Product, Roadmap, User Conference
It’s Time to Make Enterprise IT Simple
Friday, March 23rd, 2012
In today’s world, we’re able to configure networks, deploy storage, install applications and synchronize them to multiple systems either from a PC or simply with a $300 smartphone. However, an organization’s $5 million data center cannot execute similar tasks as easily. How is that possible?
Having been a part of the technology industry for more than 20 years, Silanis knows simplicity can be hard to achieve. Some of our enterprise customers are processing hundreds of millions of electronic transactions annually. This creates a lot of data that needs to be stored for extensive periods of time, in some cases up to 35 years for a life insurance policy or a mortgage. Over the lifetime of an e-transaction, there are continued interactions with this data. If we look at any company’s data center where digital documents and e-signatures are stored, we’d find amazing technology that can achieve incredible things, but it’s incredibly complex to manage. What is surprising is that organizations are still relying on manual intervention, often the company’s best IT personnel, to fix a problem within the data center.
We believe it is time the enterprise technology industry identifies each complexity and sees what can be done to make it simpler. In saying this, I am reminded of one large bank that needed to simplify back office operations. While the back office had invested heavily in both people and technology to streamline parts of their processes, they were never completely paperless because the loan documents required a signature. Facing pressure to decrease costs and inefficiencies, the back office became a driver for straight through, paperless processing. By using enterprise e-signatures to create a 100% electronic loan transaction, they were able to keep electronic forms and documents online. They could then hand-off the completed electronic documents to a downstream system for processing, without any manual intervention (sorting, scanning, archiving, etc.) from the back office. This alone cut nine steps from their workflow. Overnight, branch operations no longer needed to check loan documents for errors, put loan packages into a nightly green bag, have the bags picked up at the branch and shipped to a central location for processing. The back office operations eliminated all manual sorting, imaging and archiving of loan packages. This became a completely automated process with specific rules and workflows. And the 20+ people who were responsible for manual checking the loan documents for errors and omissions were reassigned to more valuable tasks. Not surprisingly, with this new found simplicity came massive cost savings.
With more than 70% of IT budgets being spent on trying to get technology to work the right way, it leaves many IT departments very little time, money and resources to figure out worthwhile ways to utilize their rapidly growing electronic data and the computing power of the data center.
Simply put, it’s time to pursue the Age of Simple Computing and make enterprise IT simple.
Categories: Customer News, In the News, Industry Insights
Tags: Banking, Customers, e-Sign Enterprise, e-signatures, electronic banking, electronic loan processing, electronic signatures, Silanis, US Bank
8 Criteria for Evaluating Enterprise E-Signatures – Part Seven
Tuesday, February 7th, 2012
Yesterday we posted the sixth segment of an 8-part interview with Mike Laurie, Silanis co-founder and VP of strategic planning. The purpose of this interview is to gain an industry insider’s view of the top criteria for evaluating enterprise e-signature solutions, and to understand how Silanis meets these criteria.
#7: Professional Services
Q: Lack of adequate professional services can greatly impact the success of an organization’s electronic signature implementation. What professional services are typically involved in Silanis’ customer implementations? How can you achieve the right balance between leveraging best practices and achieving autonomy?
A: In addition to the scope of services offered, organizations considering an enterprise license for e-signatures should look at the vendor’s implementation methodology, time-to-market track record and resources.
At Silanis, a professional services team of 20 supports customizing, implementing and deploying e-Sign Enterprise™. This includes custom project planning, development, consulting, testing, documentation, on-site deployment services, training and integration. We provide deployment support through the customer’s test/staging/QA process until the solution is live and in production.
Our implementation methodology gets projects fully deployed on schedule, on budget and on spec. It recently helped an insurance carrier go live in as little as two months. Given, each implementation is different and the complexity level varies depending on the project scope, integration within other systems, volume of transactions, etc.
Many of our enterprise deployments have involved a fully customized implementation, with large professional services teams working in various customer locations alongside the customer’s IT teams and external partners/vendors. As a result, Silanis’ professional services team has gained extensive experience with:
- Multi-channel remote and in-person e-signing processes
- E-Vaulting
- Integrating with other enterprise systems (CMS, DMS, BPM, etc.)
- Deploying hardware signature capture devices
- And much more
PART 8: To be posted tomorrow
Q: Enterprise e-signatures, like any enterprise-class platform, is a strategic initiative with far-reaching implications. After all, this is an underpinning technology that reaches beyond the firewall to directly touch customers and automate revenue-generating business processes. However, many e-signature vendors are small companies who face risk themselves by relying on venture capital or debt financing to fund ongoing operational losses. How stable is Silanis?
For more detailed information on the evaluation criteria for enterprise e-signatures as well as use case demos, access this free Silanis webcast recorded on January 25, 2012: 8-Point Checklist for Enterprise Electronic Signatures.
Categories: Customer News, In the News, Product News, Silanis Events
Tags: Banking, Customers, e-Sign Enterprise, e-signatures, electronic signatures, Enterprise, loan operations, Michael Laurie, Platform, Professional Services, Silanis, Straight-through Processing
8 Criteria for Evaluating Enterprise E-Signatures – Part Four
Thursday, February 2nd, 2012
Yesterday we posted the third of an 8-part interview with Michael Laurie, Silanis co-founder and VP of strategic planning. The purpose of this interview is to gain an industry insider’s view of the top criteria for evaluating enterprise e-signature solutions, and to understand how Silanis meets these criteria.
#4: Mobility
Q: What mobile devices can a consumer or field agent use to e-sign, e.g. smartphones, tablet PCs, laptops, etc.? What about signature capture pads? Why is mobile support important in an enterprise electronic signature platform?
The use of mobile devices is changing consumer behaviour. There are more mobile phones now than cars or credit cards. More than 80% of adults in the US alone own one; half are smartphones that can carry out electronic transactions and are able to capture electronic signatures.
Lightweight tablet PCs are ideal for mobile e-signing.
E-signatures are essential for automating customer-facing transactions and therefore need to be included in an organization’s mobile strategy. Combining e-signatures with mobile devices provides a convenient method of presenting documents to clients during face-to-face meetings. Think of insurance or financial services agents visiting customers – they need to be able to close business regardless of whether they are at a kitchen table or in a 30-storey skyscraper. This is currently the most common use of mobile e-signing in North America, through agents who use wireless devices like an iPad to close business on the road. Tablet PCs are in fact ideal for mobile e-signing. Due to the size of the display, regulated documents and contracts can be presented on-screen to the consumer in a web browser, in accordance with compliance requirements.
The pervasiveness of mobile devices is creating new opportunities to automate consumer signing transactions, and making possible options never before available. For example:
- Mobile phones can provide additional user authentication and signer attribution evidence. A one-time password can be generated and sent to signers via their mobile phone, or a consumer can easily use their smartphone to take/upload a photo of a piece of ID in real time to corroborate their identity.
- With mobile devices it is possible to enable a hybrid electronic-paper process, if required. Consider a scenario where a consumer expressly requests a paper copy to review prior to e-signing, since not everyone will be comfortable viewing documents on a small screen. Even though the signer is reading a paper copy, they may still use their mobile device to e-sign the electronic equivalent of that paper document so as to ensure the process continues to move forward quickly and efficiently through downstream steps. (The only truly limiting factor with regards to mobility, and especially smartphones, is screen real estate. For certain processes it may not be possible to meet compliance requirements with regards to displaying information correctly.)
- Silanis has already begun innovating with e-signature transaction analytics and mobility in ways that transcend conventional reporting, not only to improve customer experience, but also to introduce predictive capabilities. According to Forrester Research, by 2020 the majority of e-signature transactions will be launched from mobile devices . As an example, people will be able to submit insurance claims immediately on-site where an accident occurs. They will take photos and video of the damage, upload a photo of their driver’s license or even record their voice, and bring all required information into the signing process immediately, so that claims payouts can happen sooner.
PART 5: To be posted tomorrow
Q: What can you point to as evidence of enterprise capability? How is the Silanis platform being used as an enterprise solution, meaning in a scenario where multiple business units are leveraging it as a shared service?
For more detailed information on the evaluation criteria for enterprise e-signatures as well as use case demos, access this free Silanis webcast recorded on January 25, 2012: 8-Point Checklist for Enterprise Electronic Signatures.
Categories: Customer News, In the News, Industry Insights, Product News, Webcasts
Tags: Banking, Customers, e-Sign Enterprise, e-signatures, electronic banking, electronic signatures, Insurance, iPad, Michael Laurie, Mobile, Mobility, operations, Silanis, Straight-through Processing, Tablet
The kitchen table is out, e-sigs are in: NJ success story shared at ESRA conference
Monday, December 5th, 2011
ESRA held this year’s Electronic Signature and Records 2011 Conference in Washington, DC on November 9 – 10. I want to share one story in particular that came out of this event because it speaks to a universal theme: resistance to change. Not only did the organization in this story use e-signatures to cut their loan application and approval process from two weeks to one day – they saw their own internal resistors “fall in love” with e-signatures.
This story was presented by Heidi Kovalick, Associate Director for the Higher Education Student Assistance Authority (HESAA) of New Jersey. HESAA is a state statutory supplemental student loan program that approves 28,000 loan applications per year. The issue for HESAA was simple. They happen to be in a very competitive market with other lending institutions, many of which already offered e-signatures on their loans. Although HESAA’s application was online, students still had to print all 14 pages to sign and mail it. On average, it would take HESAA two weeks to confirm if the student was approved for the loan—too long for students, who would often end up abandoning the process to go with another lender.
Abandonment rates were not the only problem. HESAA received approximately 2,000 applications per week that were sorted into 13 large mail bins. Staff had to pull each file, match it, review it and often send it back to the student applicant because of missing signatures. To meet its service standard, HESAA staff was tasked with reviewing 28 applications/hour, which gave them just over two minutes to review each application – an impossible task. The result was overtime hours on weekends, additional budget for four temps, a lot of customer complaints, and an unbelievable amount of storage space for filing cabinets.
To get onboard with e-signatures, HESAA first did a cost analysis, risk analysis and proof-of-concept trial. They rolled out Silanis e-signatures to their customers on July 14, 2011 at the peak of their loan season and within one day, e-signature adoption hit 99.9% with 335 applications e-signed. Only two of those choose to proceed on paper. Since electronic applications are now approved in minutes instead of weeks, HESAA staff no longer put in overtime hours, nor do they need temps or even filing cabinets. Customer and employee satisfaction are at an all-time high.
These results weren’t what converted the resistors though. Among those offering the greatest resistance to change were HESAA personnel concerned with meeting the lending compliance requirements. Silanis’ Process Replayer™ convinced them. It saves web screenshots and collects data about what each signer sees and does during the online signing process. Plus, the IP address of the computer is included and everything is time stamped – which has already helped HESAA protect against fraud.
“The Silanis Process Replayer actually provides better evidence than was ever possible at the kitchen table,” says Heidi Kovalick. “When students used to print applications to sign at home, we had no idea whether signers even read anything before actually signing. Now we can prove they did, and from a lender’s perspective having that proof or electronic evidence makes a world of difference from a regulatory compliance and non-repudiation standpoint.”
Categories: Customer News, In the News, Industry Insights, Silanis Events
Tags: Banking, Customers, e-Sign Enterprise, e-signatures, electronic banking, Electronic Signature and Records Association (ESRA), electronic signatures, ESRA, Events, HESAA, Higher Education Student Assistance Authority (HESAA), Silanis, Straight-through Processing
Life Insurance Agent E-Signature Adoption – “Built it, but will they come?”
Wednesday, November 30th, 2011
A couple weeks back I attended the Life Brokerage Technology Council (LBTC) meeting at the National Association of Life Brokerage Agencies (NAILBA) conference in Phoenix. The mandate of the council is to promote the adoption of technology within the life brokerage distribution channel. Similar to the Life Insurance Direct Marketing Association (LIDMA), the ACORD User Group Information Exchange (AUGIE) and a number of other industry groups, LBTC provides a forum for carriers, solution providers and distribution channel partners to work together and talk about the challenges they are facing and find solutions that work for everyone.
NAILBA
Sitting in the meeting and speaking with a number of conference attendees, I was struck by a strong feeling of déjà vu. The dominant theme, lack of adoption, has been coming up for years, within all of these ‘alphabet soup’ technology groups. Electronic apps, e-policy delivery, and e-signatures have been available and approved by carriers for use, but agents are not using them. The question is why.
A survey was conducted this year by LBTC to answer this question and the results were shared at the meeting. The encouraging news is that electronic signatures were the highest priority for BGAs in terms of perceived value. So what’s the problem? According to Brokerage General Agencies (BGAs), the agents are resisting but perhaps the BGAs aren’t equipped with the tools they need in order to succeed.
In my humble opinion, I think the industry, with the exception of a few innovators, has been taking a “build it and they will come” attitude, not recognizing that a change in process of this magnitude will require a much more comprehensive strategy.
I have seen firsthand the adoption results (70%+ by agents) that can be achieved with a proper change management plan that includes training, communication, sharing of testimonials, and incentives. Without a doubt, this is not a small task. But it could be an opportunity for LBTC and similar associations to offer additional value to its members.
Would BGAs leverage an e-signature change management toolkit complete with communications templates, training material and models for incentive plans? I think they would.
Categories: Customer News, In the News, Industry Insights, Silanis Events
Tags: e-Sign Enterprise, electronic signatures, Events, Insurance, Life, Life Brokerage Technology Council, NAILBA, National Association of Life Brokerage Agencies, Silanis
GEICO case upholds the law: e-signatures are legally binding
Wednesday, November 9th, 2011
It’s a growing trend. In order to be more efficient and improve customer service, more and more companies are using electronic signatures to execute contracts, applications and agreements.
In our experience, the question of legality and enforceability is top of mind for companies considering e-signatures. In fact it’s very important for a company to understand the legal environment that e-signatures exist in.
Laws governing e-signature have been in place for over ten years now. Both the Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA) declared electronic signatures to have the same legal weight as their pen and paper counterparts, emphasizing that the same contract and evidentiary rules apply to both.
Nevertheless, there have since been several cases of contract disputes involving electronic signatures and records. Most of these cases focused on whether signing intent was actually established.
That is why one recent case in Arkansas (Barwick v. GEICO) piqued our interested here at Silanis because it actually questioned the validity of the UETA law.
Using a click-to-sign e-signature, an insurance client had waived the minimum medical coverage on her insurance plan. Later, after suffering an accident that caused her to incur medical expenses, the insured claimed that the electronic signature was not binding because it was not in ‘writing’.
Specifically, the lawyer for the insured argued that a general statute like UETA did not apply when a specific statute (such as an insurance statute, which stipulates that contracts have to be ‘in writing’) governs.
In a very clear ruling, the Arkansas Supreme Court agreed with the insurance company, GEICO, and upheld a summary judgment made by a lower court that had been in GEICO’s favour.
To paraphrase the ruling: the Court saw no conflict between UETA and the auto insurance statute and noted that the UETA could not be more straightforward in allowing an electronic record to satisfy the law that requires a record to be in writing.
The take-away? The law governing e-signatures is solid.
Categories: Customer News, In the News, Industry Insights
Tags: Customers, e-Sign Enterprise, e-signatures, electronic signatures, Electronic Signatures in Global and National Commerce Act (ESIGN), Electronic Transactions Act (UETA), GEICO, Insurance, Legal, Legal Counsel, operations, Silanis, Straight-through Processing
US Army achieving its vision with paperless e-signature processing
Tuesday, November 8th, 2011
It’s always exciting to be part of a visionary undertaking—especially one that is succeeding so well, and on such a large scale.
A full seven years after commencing the largest e-signature initiative ever undertaken in government, the US Army continued its commitment to paperless processing by renewing its annual electronic signature enterprise license with Silanis.
The original enterprise license was awarded as part of the Forms Content Management Program (FCMP)
Not only will the Silanis e-signature enterprise platform help save the US Army approximately $1.3 billion every year, but our solution’s recently added native e-signatures integration to the IBM Forms server moves the Army even closer to its paperless goal.
With the Army’s direction towards fully web based, zero client e-forms solutions, Silanis added native e-signature integration to the IBM Forms server allowing Army users to sign an e-form in a browser-only environment. In addition, this new functionality includes interoperability between client based and zero client based solutions. Army personnel can start the signing process with the e-signature/e-forms solution in a zero client, web browser-only mode while maintaining the option to complete the process offline at a later date.
In the paper-signing days, getting a signature from a superior officer sometimes meant sending convoys into hostile territories. Now, Army personnel can safely and securely sign online from anywhere in the world, using just a browser and without having to download files.
In addition, the fact that our software transitions seamlessly between client based (desktop) and zero-client based (web) solutions, Army personnel can start the signing process online without giving up the ability to complete it offline at their convenience. In this way, our solution is web-enabled, but not web-dependent.
This kind of flawless interoperability was one of the driving factors behind this project’s success, according to a 2008 Gartner case study that also highlighted the implementation’s emphasis on simplicity, efficiency and high end user satisfaction.
To date, under the FCMP, 2,500 of the most critical Department of Army forms have been digitized and made available to more than 1.6 million users.
It’s a remarkable achievement considering that the US Army was the first government department to spearhead automation and that once completed, the project will hold the title as the largest e-signature and e-forms deployment in the world.
Categories: Customer News, Product News
Tags: Army, e-Sign Enterprise, e-signatures, electronic signatures, Forms Content Management Program (FCMP), IBM, Silanis, United States
Legal experts emphasize the importance of process evidence in e-signature solutions at LOMA conference
Wednesday, April 13th, 2011
Creating trillions of dollars in revenues, life insurance is a massive industry. It’s also extremely complex, requiring compliance with a large number of stringent laws and constantly changing regulations that can vary from state to state, and certainly from country to country.
As the most selected e-signature vendor for the North American insurance market, Silanis is well versed in the various compliance issues that leading life and P&C insurers must consider when moving their transactions online.
Silanis has participated in many of the learning events hosted by the Life Office Management Association (LOMA), the professional association for thousands of life insurance and financial companies around the world, and found them to be extremely beneficial.
So just last week, we were equally impressed when we attended LOMA’s Regulatory Compliance Exchange for the first time. The professional development event took place from March 30 to April 1 in Baltimore Maryland and was attended by nearly 200 life insurance legal and compliance experts.
One particular session we attended, entitled: Life Insurance in an Electronic Age was of particular interest to insurance companies who are interesting in implementing e-signature solutions.
During the session, Patrick Hatfield, a leading e-commerce lawyer and partner with the legal firm Locke, Lord, Bissell & Liddell gave a great overview of the legal and compliance issues affecting insurance companies and how they can reduce the risks associated with e-signature transactions.
To support his presentation, Mr. Hatfield included case studies on two life insurance companies who are using electronic processing to manage electronic applications and forms. These companies have not only improved customer service, but have mitigated the risk of being taking to court should a dispute arise thanks to the process evidence that an e-signature process management system provides.
Mr. Hatfield confirmed that not only are e-signatures legal, they are holding up better in court than traditional wet ink processes. To that end, however, he emphasized the importance of the e-signature solution being able to capture detailed and incontestable process evidence.
Thankfully, clients who do take a thorough and attentive approach to capturing evidence throughout the e-signing process will be rewarded with a lower than average number of law suits and court cases.
It’s a point reiterated in the article, Taking E-Signatures to Court, which is based on a Silanis webcast delivered in February 2010 by Greg Casamento, another partner at Locke, Lord, Bissell & Liddell and lawyer Frank Zacherl, partner at Shutts & Bowen.
When referring to the importance of process evidence, Mr. Zacherl cites the experience of one of his clients, who after five years of employing an e-signature process management system only saw 15 lawsuits filed. According to Mr. Zacherl: “Twelve of these plaintiffs immediately dropped their cases due to the persuasive electronic evidence that was captured by the client’s electronic signature system.” The other three were nearly ready to follow suite at the time of the webcast.
In other words, according to Mr. Hatfield and Mr. Zacherl, for insurers who want to move their transactions online, the proof—and the peace of mind—is in the process.
Categories: Customer News, In the News, Industry Insights, Silanis Events, Webcasts, Whitepapers & Articles
Tags: Bissell & Liddell, e-signatures, Events, Frank Zacherl, Insurance, Life, Life Office Management Association, LLBL, Locke, LOMA, LOMA’s Regulatory Compliance Exchange, Lord, P&C, Patrick Hatfield, Shutts & Bowen, Silanis
Silanis’ E-Signature Banking Summit Reaches Peak Capacity
Thursday, April 7th, 2011
With just a day to go before the start of the Silanis’ E-Signature Banking Summit taking place on April 8, 2011 in New York City, we are extremely pleased to note that the registration for this one-day event is nearly triple what had originally been anticipated.
In fact, in order to accommodate the higher number of registrants, Silanis had to move the Summit locale to the New York Stock Exchange (NYSE) to accommodate all our guests more comfortably.
The E-Signature Banking Summit, hosted by Silanis, will feature presentations by senior executives from U.S. Bank, a senior Gartner analyst, Wells Fargo’s legal counsel and a partner at Buckley Sandler LLP who will address the topics most critical to the optimal integration of enterprise e-signature solutions within financial institutions.
According to Silanis CEO and co-founder, Tommy Petrogiannis, the high level of interest in the Silanis’ E-Signature Banking Summit makes sense: “In just the last twelve months, we’ve seen double the number of requests for proposal (RFP) from large organizations who are looking at implementing e-signature solutions. Of those RFPs, ninety per cent were for enterprise solutions.”
As with many large institutions, the banking industry is very aware that providing their customers with efficient, easy-to-use services that are in sync with our electronic age is essential to their success. But given the substantial risks and the complexity of their industry—such as the need to comply with increasingly stringent regulations and the necessity of demonstrating compliance to their customers—banks have various considerations and questions surrounding the implementation of enterprise e-signatures. The Silanis’ E-Signature Summit was designed specifically to address this need.
“Ten years of experience helping organizations migrate their paper based process to the web has given us insight into what companies need to successfully implement the right solution,” adds Mr. Petrogiannis. “Using a well-designed, e-signature process management solution not only mitigates risks for the banking industry, it has proven abilities to turn a good customer experience into a transformational one.”
Silanis Technology is the electronic signature provider for leading financial institutions, including U.S. Bank, Stewart Title, Country Financial, BMW Financial Services and 21st Century.
Categories: Customer News, In the News, Industry Insights, Silanis Events
Tags: Banking, Buckley Sandler, Customers, e-Sign Enterprise, e-signatures, electronic banking, electronic loan processing, electronic signatures, Events, Gartner, loan, loan operations, Michael Laurie, Silanis, US Bank, Wells Fargo
