Archive for the ‘Webcasts’ Category
Are E-Signatures Part of Your Bank’s Customer Experience Initiative?
Friday, March 9th, 2012
Over the past 18 months, Silanis has seen a surge in electronic signature implementations, RFPs and RFIs from the banking sector. Tightening regulatory requirements, customer experience initiatives, modernization, mobility, the need to cut costs and reduce risks – all of these are driving banks to adopt e-signing. The interest among banks hasn’t been lost on analysts. Last year, the first ever e-signature market segmentation was published by Forrester Research. Banks and other financial services organizations are deploying e-signatures as part of an enterprise strategy for efficient, straight-through processing.
In a February 22, 2012 web seminar on “The Top 5 E-Signature Trends in Banking”, Silanis shared an insider’s perspective on the specifics of where, why and how e-signatures are being used in banking processes. Webcast content was framed by five trends, the first of which was customer experience. Customer experience initiatives are gaining momentum among banks, as they try to design processes that are more enjoyable and efficient.
This is particularly relevant to e-signatures since one of the most challenging aspects of dealing with the bank remains the execution of signing processes. For the consumer, signing for loans, mortgages, investments and many other transactions is associated with emotional stress related to financial security. When you compound that with how signing processes are still carried out for the most part on paper, interacting with the bank becomes irritating and ridden with inconvenience. Having to travel to the branch just to sign, putting up with long delays while paper is routed and processed, getting a call-back after everything is finalized because someone has discovered a signature is missing from the paperwork – all of this creates a more stressful experience.
For anyone who has ever thought there’s got to be a better way, there is. Banks now see customer experience as a way to differentiate themselves in a highly commoditized marketplace where all products appear the same.
With e-signatures, transactions are completed quickly. People have the convenience to interact where and when they want and get a consistent experience across all channels, whether that be online using a mobile device, through a call center, in a branch, during a home visit with a wealth advisor, etc. It is not because someone chooses to go into the branch, for example, that a process has to be carried out on paper. Keeping documents electronic by e-signing them accelerates the transaction no matter how the customer chooses to interact with the bank.
E-signatures improve customer experience beyond convenience and accelerated processing. They reduce friction points like errors and missing signatures that otherwise would lead to call-backs after the fact. They create a wow factor when people are able to use a web-enabled mobile tablet to sign off on a mortgage closing. They also help protect both the customer and the bank with electronic evidence of everything that transpires during an electronic transaction.
And finally, e-signatures provide flexibility so that if ever a consumer opts out of using the technology, they can ink sign paper documents; the bank can then upload them to the server and still continue with electronic processing.
Watch the webcast recording now
Categories: In the News, Industry Insights, Silanis Events, Webcasts
Tags: Banking, Customers, e-Sign Enterprise, e-signatures, electronic banking, electronic loan processing, electronic signatures, Enterprise, Events, loan, Michael Laurie, operations, Silanis
What are the Most Common Applications for E-Signature Within Banks?
Monday, February 20th, 2012
Join us this Wednesday, February 22, for a one-hour webcast entitled, “The Top 5 E-Signature Trends in Banking” that will focus on the latest trends and best practices emerging within the banking sector. E-Signature adoption by banks has taken off in the past 18 months, largely driven by customer transformation initiatives and the pressure of increased regulatory and compliance requirements.
During this web seminar, we will take a deeper dive into questions like, “In what line-of-business areas are banks leveraging e-signatures?” Silanis has been tracking where banks are adding e-signatures to achieve the benefits of straight through processing (STP).
Foremost today is the focus on improving customer-facing processes within the branch. This includes account openings or onboarding for deposits and other daily retail banking activities. Some banks are starting with new client account openings as the baseline business process, while others are focused on using e-signatures when opening a credit card account with existing customers.
Another area of interest is the mortgage business, where delivery of disclosures is often the first process targeted for automation with e-signatures. Banks all over the US and Europe are focused on time-sensitive disclosures. There are best practices that have been outlined by SPeRS, the Standards and Procedures for Electronic Records and Signatures, ensuring that once the disclosure is delivered it is properly and prominently displaying the right information to the consumer.
While consumer lending has been a primary area of interest for banks, there are many other prime applications for e-signatures, including online banking and a bank’s mobile sales force. Webcast participants will benefit from the real-world insight Silanis has gained from our experience working with 4 of the top 10 North American banks, and dozens more banking and financial services leaders.
Reserve your webcast seat now.
Categories: In the News, Industry Insights, Silanis Events, Webcasts
Tags: Banking, Customers, e-Sign Enterprise, e-signatures, electronic banking, electronic loan processing, electronic signatures, Enterprise, Events, IT, loan, loan operations, Michael Laurie, operations, Silanis, Straight-through Processing
8 Criteria for Evaluating Enterprise E-Signatures – Part Six
Monday, February 6th, 2012
On Friday we posted the fifth segment of an 8-part interview with Mike Laurie, Silanis co-founder and VP of strategic planning. The purpose of this interview is to gain an industry insider’s view of the top criteria for evaluating enterprise e-signature solutions, and to understand how Silanis meets these criteria.
#6: Solution Accelerators
Q: What are solution accelerators, and why are they important?
A: The electronic signature market is mature enough that organizations expect to get up and running quickly. As a result of spending years helping companies and government agencies of all sizes automate their e-signature processes, patterns emerged. In fact, we tend to see commonality in workflows and page flows from one organization to the next. That’s why we took our experience in deploying e-signatures, and condensed it into a series of best practices templates.
A solution accelerator is therefore a pre-built, pre-tested template that fits a specific process so that you can use it to deploy quickly, with minimal impact on IT resources. Silanis’ flexible templates leverage lessons learned over years of building e-signature processes for online and point-of-sale use cases. In addition to workflows and page flows, the solution accelerators also include APIs, documentation and sample code. Many Silanis customers will use an accelerator to launch their first e-signature process and gather user feedback before customizing later on, to achieve an optimal customer experience.
Built for fast deployment, the solution accelerator offers basic e-sign process customization. It is possible to change the order of signers, number of signers, order of documents and/or number of documents.
Each solution accelerator also includes a pre-built layout for web pages. Your organization can customize the graphic interface that users see when they come to your web site to e-sign. You can insert a graphic image such as a logo, define the colors and fonts, or even use your own style sheet. In our experience, branding the signing session interface is critical for building trust in the online signing process.
PART 7: To be posted tomorrow
Q: Lack of adequate professional services can greatly impact the success of an organization’s implementation. What is Silanis’ view on the role of services? How much is enough, and what specifically should an organization look for?
For more detailed information on the evaluation criteria for enterprise e-signatures as well as use case demos, access this free Silanis webcast recorded on January 25, 2012: 8-Point Checklist for Enterprise Electronic Signatures.
Categories: In the News, Industry Insights, Product News, Webcasts
Tags: Banking, e-Sign Enterprise, e-signatures, electronic signatures, Enterprise, Michael Laurie, operations, Product, Silanis, Solution Accelerators, Straight-through Processing
8 Criteria for Evaluating Enterprise E-Signatures – Part Five
Friday, February 3rd, 2012
Yesterday we posted part four of an 8-part interview with Mike Laurie, Silanis co-founder and VP of strategic planning. The purpose of this interview is to gain an industry insider’s view of the top criteria for evaluating enterprise e-signature solutions, and to understand how Silanis meets these criteria.
#5: Enterprise Capability
Q: What does enterprise capability mean to you? How have your customers benefited from and leveraged Silanis’ enterprise capability?
A: Enterprise software can be distinguished from more general productivity tools, in that it touches an organization’s core, customer-facing business processes and it is leveraged by multiple departments, distribution channels and lines of business. When it comes to electronic signature solutions, organizations are moving away from stovepipe implementations and are adopting electronic signatures as a shared service across the enterprise.
This is the preferred approach for many reasons. Banks, insurers and other service providers are looking for ways to better service their customers across multiple channels. They are striving to achieve a seamless customer experience that delivers convenience and efficiency in the channel of the customer’s choice. Enterprise e-signatures make it possible to enable customer-facing transactions online, through call centers and in the field – in a consistent manner that fosters adoption and helps reduce compliance and legal risk. A single platform also has the obvious benefits of minimizing impact on IT staff, reducing total cost of ownership and making it faster to deploy and scale.
With the trend towards enterprise e-signatures, it is no surprise that many vendors will tout their enterprise capability. But it’s important to understand what this means and look for evidence of enterprise experience.
Silanis e-Sign Enterprise is being used today as a true enterprise platform. US Bank, 21st Century and others are leveraging the platform across multiple departments and processes. And going forward, these organizations now have the ability to scale across the enterprise with minimal development – while also providing the flexibility to fully define an optimal e-signature process and user experience for any type of transaction. Having one platform that scales and offers extensive flexibility lowers total cost-of-ownership and helps optimize the use of IT resources.
At a high level, consider how varied the needs might be for each line of business and each sales/service channel within your organization. It is simply not possible that a one-size-fits-all approach could ever meet all needs. The more options a solution offers, the easier it will be to scale to other processes, regardless of whether they be mediated, unmediated, third-party or internal.
Our customers need to implement in a shared environment. We are often asked, for example, if there is a way to separate department-specific customizations. The answer is: for sure! In our case, the platform runs as a shared service but also runs multiple versions of a process across different channels. For example, we have a customer that has automated new business insurance policy transactions running in real-time in three different channels, and to do that we had to support different customizations of the same business process.
More evidence of true enterprise capability can be found in the range of implementations among Silanis’ customers. Silanis solutions are being used in almost every possible configuration and scenario you would ever find in an organization: from low-risk internal approval processes to high-risk, customer-facing, legally enforceable, highly regulated transactions, through to the e-vaulting of transferable records. Name any signing requirement you have, and we will point to one of our customers doing exactly that. There is no other e-signature vendor with that breadth of experience. Customers can choose Silanis knowing that our solutions are already being used in the same way by other organizations.
PART 6: To be posted Monday, Feb. 6
Q: What are solution accelerators, and why are they important?
For more detailed information on the evaluation criteria for enterprise e-signatures as well as use case demos, access this free Silanis webcast recorded on January 25, 2012: 8-Point Checklist for Enterprise Electronic Signatures.
Categories: In the News, Industry Insights, Product News, Webcasts
Tags: Banking, Customers, e-Sign Enterprise, e-signatures, electronic banking, electronic signatures, Enterprise Capability, Enterprise E-Signatures, Michael Laurie, operations, Silanis, Straight-through Processing
8 Criteria for Evaluating Enterprise E-Signatures – Part Four
Thursday, February 2nd, 2012
Yesterday we posted the third of an 8-part interview with Michael Laurie, Silanis co-founder and VP of strategic planning. The purpose of this interview is to gain an industry insider’s view of the top criteria for evaluating enterprise e-signature solutions, and to understand how Silanis meets these criteria.
#4: Mobility
Q: What mobile devices can a consumer or field agent use to e-sign, e.g. smartphones, tablet PCs, laptops, etc.? What about signature capture pads? Why is mobile support important in an enterprise electronic signature platform?
The use of mobile devices is changing consumer behaviour. There are more mobile phones now than cars or credit cards. More than 80% of adults in the US alone own one; half are smartphones that can carry out electronic transactions and are able to capture electronic signatures.
Lightweight tablet PCs are ideal for mobile e-signing.
E-signatures are essential for automating customer-facing transactions and therefore need to be included in an organization’s mobile strategy. Combining e-signatures with mobile devices provides a convenient method of presenting documents to clients during face-to-face meetings. Think of insurance or financial services agents visiting customers – they need to be able to close business regardless of whether they are at a kitchen table or in a 30-storey skyscraper. This is currently the most common use of mobile e-signing in North America, through agents who use wireless devices like an iPad to close business on the road. Tablet PCs are in fact ideal for mobile e-signing. Due to the size of the display, regulated documents and contracts can be presented on-screen to the consumer in a web browser, in accordance with compliance requirements.
The pervasiveness of mobile devices is creating new opportunities to automate consumer signing transactions, and making possible options never before available. For example:
- Mobile phones can provide additional user authentication and signer attribution evidence. A one-time password can be generated and sent to signers via their mobile phone, or a consumer can easily use their smartphone to take/upload a photo of a piece of ID in real time to corroborate their identity.
- With mobile devices it is possible to enable a hybrid electronic-paper process, if required. Consider a scenario where a consumer expressly requests a paper copy to review prior to e-signing, since not everyone will be comfortable viewing documents on a small screen. Even though the signer is reading a paper copy, they may still use their mobile device to e-sign the electronic equivalent of that paper document so as to ensure the process continues to move forward quickly and efficiently through downstream steps. (The only truly limiting factor with regards to mobility, and especially smartphones, is screen real estate. For certain processes it may not be possible to meet compliance requirements with regards to displaying information correctly.)
- Silanis has already begun innovating with e-signature transaction analytics and mobility in ways that transcend conventional reporting, not only to improve customer experience, but also to introduce predictive capabilities. According to Forrester Research, by 2020 the majority of e-signature transactions will be launched from mobile devices . As an example, people will be able to submit insurance claims immediately on-site where an accident occurs. They will take photos and video of the damage, upload a photo of their driver’s license or even record their voice, and bring all required information into the signing process immediately, so that claims payouts can happen sooner.
PART 5: To be posted tomorrow
Q: What can you point to as evidence of enterprise capability? How is the Silanis platform being used as an enterprise solution, meaning in a scenario where multiple business units are leveraging it as a shared service?
For more detailed information on the evaluation criteria for enterprise e-signatures as well as use case demos, access this free Silanis webcast recorded on January 25, 2012: 8-Point Checklist for Enterprise Electronic Signatures.
Categories: Customer News, In the News, Industry Insights, Product News, Webcasts
Tags: Banking, Customers, e-Sign Enterprise, e-signatures, electronic banking, electronic signatures, Insurance, iPad, Michael Laurie, Mobile, Mobility, operations, Silanis, Straight-through Processing, Tablet
8 Criteria for Evaluating Enterprise E-Signatures – Part Three
Wednesday, February 1st, 2012
Yesterday we posted the second of an 8-part interview with Michael Laurie, Silanis co-founder and VP of strategic planning. The purpose of this interview is to gain an industry insider’s view of the top criteria for evaluating enterprise electronic signature solutions, and to understand how Silanis meets these criteria.
#3: Electronic Evidence
Q: What is electronic evidence? How much is enough to ensure that electronic records will be enforced in the event of a dispute?
A: Businesses are moving more and more of their customer transactions onto the web. Essentially they are doing business with consumers in a completely electronic, paperless environment where contracts and documents of all types are being delivered, reviewed and signed. When automating consumer-facing processes, the challenge is to do so without introducing risk. Evidentiary rules and contract principles apply to electronic transactions in the same way they do in the paper world. Therefore the electronic version of the process has to be at least as strong as it was on paper. Silanis helps mitigate risk of repudiation by providing substantially more evidence than was ever possible with paper.
In both cases, producing convincing evidence entails more than just presenting an authentic signed record of an agreement. In fact, the goal is to demonstrate that the process used to establish the signer’s intent was fair, and complied with all applicable laws and regulations.
The key is to record and be able to prove the exact process used to build the signer’s understanding of what they were agreeing to and signing. This includes reliably reproducing the appearance and order of all of the web screens, documents and legal disclosures that were presented to the signer; the time spent on each page; and all actions each signer took during the review and signing process, such as clicking on buttons to accept, sign, initial and confirm. Simply having log files of what happened is not enough.
Within the Silanis platform, electronic evidence is captured by the Silanis Process Reviewer™ and is uniquely linked to the final e-signed documents so that it can be reliably reproduced afterwards as needed. Reproducing evidence of an electronic transaction that occurred several years back can be a daunting task. An enterprise e-signature platform makes the process of e-Discovery easier, more reliable and less expensive.
In the case that an electronic record is actually a negotiable instrument like a mortgage note or chattel paper, the Silanis e-Vault Manager™ protects electronic records throughout their lifetime as ownership is transferred between various parties and vaults with the assurance that they are the authoritative copies; that is, the electronic originals. It also ensures legal control of the transferable records during creation, storage and transfer by: (a) maintaining a single authoritative copy of the record which is unique and identifiable; (b) allowing only the secured party or its designated custodian to transfer, store, or change the identified assignee of the authoritative copy; (c) assuring the record cannot be altered, except as permitted, and identifying unauthorized revisions and non-authoritative copies.
PART 4: To be posted tomorrow
Q: What mobile devices can a consumer or field agent use to e-sign, e.g. smartphones, tablet PCs, laptops, etc.? Does Silanis also support hardware signature capture pads? Why is mobile support important in an enterprise e-signature solution?
For more detailed information on the evaluation criteria for enterprise e-signatures as well as use case demos, access this free Silanis webcast recorded on January 25, 2012: 8-Point Checklist for Enterprise Electronic Signatures.
Categories: In the News, Industry Insights, Webcasts
Tags: Banking, Customers, e-Sign Enterprise, e-signatures, electronic banking, Electronic Evidence, electronic signatures, Enterprise, Events, Francois Leblanc, Insurance, Michael Laurie, Process, Silanis, Silanis e-Vault Manager, Silanis Process Reviewer, Straight-through Processing
8 Criteria for Evaluating Enterprise E-Signatures – Part Two
Tuesday, January 31st, 2012
An interview with a 20-year veteran of e-signatures on how Silanis meets these criteria
Yesterday we posted the first of an 8-part interview with Michael Laurie, Silanis co-founder and VP of strategic planning. The purpose of this interview is to gain an industry insider’s view of the top criteria for evaluating enterprise e-signatures, and to understand how Silanis meets these criteria.
#2: Session Management Capability
Q: Among enterprise e-signature vendors, there can be quite a gap in terms of session management capability. How does Silanis manage the signing session? What if the unexpected happens, for example, a change needs to be made while the transaction is in progress?
A: With Silanis e-Sign Enterprise, each signing transaction remains online on the application server, rather than on a local system. The underlying idea here is that Silanis controls the signing process from beginning to end. The solution brings together all of the people, documents, activities, events, notifications, systems and services needed to execute the e-transaction 100% electronically.
To avoid being forced back to paper mid-way through the process – which would re-introduce delays, costs and errors, and ultimately defeat the purpose of automating – Silanis has built functionality into the solution to handle every possible interaction. It therefore manages the signing session on two levels.
First, Silanis manages the overall process. This level of session management encompasses the page flows experienced by each signer, the workflow and the management of the documents within the e-signature transaction. Inherent to any multi-signer, multi-document process is the possibility of changes, exceptions and variations. Nothing ever runs perfectly 100 percent of the time. Consider as an example, a scenario in which a signer notices an error in one of the documents they are about to sign. It should be possible to correct the error, re-generate the document and re-insert it into the signing process without the transaction grinding to a halt.
Second, Silanis has a method for acting on transactional issues, from re-inviting a signer back into the process if they have dropped off to unlocking a signer who has failed authentication. But how exactly do administrators, agents, managers and sales people manage issues that arise during the signing process? Through real-time monitoring and reporting. Administrators can interface with the platform for the purposes of visibility, tracking, updating, analytics, reporting, controlling access, initiating processes and updating transactions. With the information gathered through Silanis e-Sign Enterprise, organizations can customize the types of reports they need. For example, Silanis supports usage and audit reports that can be filtered by date, by business line or even by a specific transaction. The solution includes a dashboard mechanism, the E-Transaction Control Center, through which a customer can generate web-based reports showing information about any or all transactions in the system.
Silanis has a comprehensive view of how to automate and manage the transaction, and allows for a host of capabilities, such as:
- Modifying, saving, or exiting a session when a document is missing;
- Adding new documents or signers to a session;
- Adding additional data capture once the process has already started;
- Uploading and reintegrating ink-signed paper records into the electronic process, when necessary.
PART 3: To be posted tomorrow
Q: What is electronic evidence? How much is enough to ensure that electronic records will be enforced in the event of a dispute?
For more detailed information on the evaluation criteria for enterprise e-signatures as well as use case demos, access this free Silanis webcast recorded on January 25, 2012: 8-Point Checklist for Enterprise Electronic Signatures.
Categories: In the News, Industry Insights, Webcasts
Tags: Banking, Customers, e-Sign Enterprise, e-signatures, electronic banking, electronic signatures, Michael Laurie, operations, Session Management, Silanis, Straight-through Processing
8 Criteria for Evaluating Enterprise E-Signatures
Monday, January 30th, 2012
Part One: An interview with a 20-year veteran of e-signatures on how Silanis meets these criteria
While many electronic signature products claim enterprise status, there aren’t many solutions in the market that address true enterprise requirements. No matter what your organization’s size, if you are looking for an e-signature platform that will allow you to fully automate both internal and external core business processes – transactions where your revenue is at stake – we invite you to read this 8-part interview with Michael Laurie over the next week. Michael is a 20-year veteran of e-signatures and co-founder of Silanis Technology. In this blog he speaks candidly about the evaluation criteria for enterprise e-signatures.
#1: Customizability
Q: A one-size-fits-all electronic signature solution cannot support the diverse requirements of today’s multi-channel transactional processes. Why is customizability so important to enterprise e-signatures? To what extent can the Silanis solution be customized to meet specific requirements?
A: One of the primary reasons why businesses implement e-signatures is to transform customer experience. The main purpose for multiple trips to a branch (or for return visits to clients by a mobile sales force) is missing signatures and/or data on documents. Once the documents are completed correctly, you still have to get the signature again. A completely electronic, e-signature-enabled process alleviates the frustration, errors and delays inherent to paper.
The real advantage of an enterprise platform is it can scale throughout the organization and extend these types of benefits to any process and channel. However, to be able to meet the very diverse needs of each signing process in each channel of each line of business, your enterprise e-signature solution has to provide the ability to customize. As a single platform, Silanis e-Sign Enterprise can integrate with existing processes, workflow, core systems, user interfaces, mobile devices, signing methods, authentication techniques and much more. Here are a few examples of why that is important.
- Signing methods: There are numerous ways to capture electronic consent. These include signature capture pads, the click-to-sign process, voice signature and more. In your retail channel, you may need to have consumers visit a branch to sign on a signature capture pad, while through your call center and/or web channel you would likely require a solution that works in a browser with a click-to-sign process.
- User interface (UI): When the signer comes to the online signing ceremony, will that interface be branded or not? In our experience, branding is critical for building trust in the online signing process – but not all e-signature vendors enable an organization to leverage their brand fully and build in an intuitive signing process. Our customers want to leverage their trusted brand as they move their processes online. We get that.
- Systems: More and more customers are coming to us with IT-driven enterprise service requirements, asking, “How do I go from what I have today, to an enterprise solution that will address all my future needs and still integrate with existing systems?” Silanis integrates with content management and document generation systems, BPM, external third-party authentication systems and services such as offered by Equifax, etc. This allows organizations to leverage the investment they’ve made in existing infrastructure and to hook into external systems or services where needed.
- Workflow: So many transactions today involve more than one signer. Customers routinely ask how the Silanis platform handles multiple signers in loan applications, insurance transactions and the like. An enterprise solution should allow for customizing role-specific logic, rules and access rights. Consider a multi-signer scenario where the first signer has to sign documents 1 and 2, but the second signer is only required to sign document 1 and is not allowed to view document 2. With this granularity in defining workflow rules and logic, Silanis customers can design intricate e-signature process workflows to meet their specific business and legal requirements.
PART 2: To be posted tomorrow
Q: Among enterprise e-signature vendors, there can be quite a gap in terms of session management capability. Some offer advanced workflow features, while others take more of a fixed process approach where processes are driven by another system such as a BPM solution. How does Silanis manage the signing session?
For more detailed information on the evaluation criteria for enterprise e-signatures as well as use case demos, access this free Silanis webcast recorded on January 25, 2012: 8-Point Checklist for Enterprise Electronic Signatures.
Categories: In the News, Industry Insights, Product News, Webcasts
Tags: Customers, Customizability, e-Sign Enterprise, e-signatures, electronic signatures, Enterprise Platform, Michael Laurie, online signing ceremony, Scale, Silanis, Straight-through Processing
Legal Experts Deliver an E-Signatures Webcast Worth Watching
Tuesday, November 22nd, 2011
On October 20, Silanis hosted a webcast to help financial services legal counsel get up to speed on legal issues related to electronic signatures. Co-hosted by the top two US experts in e-commerce and e-signature law, Margo Tank and R. David Whitaker, it was so popular we wanted to share their key takeaways.
Margo Tank, partner at BuckleySandler LLP:
- Covered the 8 basics you should know about the E-SIGN (Federal) and UETA (State) laws.
- Explained why it is critical to create reliable e-records – just because information has been created on a computer doesn’t mean it’s accessible or admissible.
- Identified the main categories of risk, and how to control risk with SPeRS (Standards & Procedures for Electronic Records and Signatures).
- Summarized emerging principles, including the need to preserve evidence of data integrity, screenshots and process flows, to avoid having e-records excluded from evidence or rejected from consideration during summary judgment.
- Provided a checklist for analyzing systems designed for creating, storing and retrieving binding electronic agreements.
R. David Whitaker, Senior Company Counsel with Wells Fargo:
Mr. Whitaker took a practical look at e-signatures from an implementation perspective. His authoritative presentation was designed to save you days – if not weeks – of research, simply by answering the common questions that he hears everyday on topics like:Delivering disclosures, agreements and notices.
- Developing a process or system for obtaining effective e-signatures and being able to prove them later.
- Introducing Electronic Records into Evidence.
View the E-Signature Webcast for Financial Services Legal Counsel.
Categories: In the News, Industry Insights, Silanis Events, Webcasts
Tags: Banking, Buckley Sandler, Counsel, Customers, David Whittaker, e-Sign Enterprise, e-signatures, electronic banking, electronic loan processing, electronic signatures, Events, Insurance, Legal Counsel, Life, Margo Tank, Wells Fargo
Silanis “Black Belt” Talks About E-Signature Security
Tuesday, November 1st, 2011
If anyone has ever told you that an electronic signature is as simple as designing an “I Agree” button into a web page, think again. That may be true for a simple software license agreement (shrink-wrap/boilerplate contracts). But to bring complex, regulated, customer-facing transactions online without putting your organization at risk, you need to think about the entire business process.
Last month, Silanis hosted a public web seminar on security as it applies to electronic signatures and transactions. Michael Laurie, our legal, compliance and security “black belt”, briefly covered the basics like how to prove who signed, and how to make sure a signed document can’t be modified without detection. But the majority of his one-hour presentation took a deep dive into the rationale for transaction security and control. His main takeaway: keeping control over the process means that all the documents and the entire transaction needs to occur on the application server – no emailing documents out for signing, nor handing off critical steps in the process to other systems.
The benefit of this control means you are able to a) enforce business and compliance rules throughout the process; b) have real-time visibility into the transaction; and c) gather comprehensive evidence.
The punch line? E-signature security is about so much more than just the document or the signature. This philosophy has been at the heart of Silanis’s product strategy for years. The emergence of E-Signature Process Management as a product category reinforced the complexity of bringing business transactions online and the need for an e-signature solution to manage the people, documents, compliance/business/workflow rules, systems, notifications, distribution channels, exceptions and much more.
Categories: Webcasts, Whitepapers & Articles
Tags: Banking, Buckley Sandler, David Whittaker, e-Sign Enterprise, e-signatures, electronic banking, electronic loan processing, electronic signatures, Events, Financial Legal Counsel, Insurance, Legal Counsel, loan, loan operations, Margo Tank, Michael Laurie, Silanis, Straight-through Processing, Webcast, Wells Fargo
