Posts Tagged ‘Gartner’
How can insurers get independent agents to adopt e-signatures?
Wednesday, May 9th, 2012
Should carriers build electronic applications and signatures into agent portals? Does it make more sense to rely on industry service providers to connect carriers and agents? Or should agents be free to adopt the technology and processes of their choice, provided it meets specified standards?
At the upcoming 2012 E-Signature Summit for Insurance in NYC on May 31, an industry panel will have a frank discussion of the pros and cons of each of these three approaches to independent agent adoption. The panel will feature:
Steven Leigh, Principal Analyst, Insurance, Gartner
Mr. Leigh has more than 20 years of experience in the insurance industry. He started his career as an insurance broker and then spent 10 years in an insurance company home office deploying new technology, managing vendor relationships, creating data strategies and interfaces, re-engineering workflows, and fulfilling a wide range of management and leadership roles. Most recently, Mr. Leigh spent six years in selling and supporting front-office vendor solutions for life insurers. His career has been focused on the intersection between technology and business.
Roy Goodart, Senior Vice President Marketing, Aplifi
Roy Goodart has spent the last 15 years helping design systems that drive efficiencies for distributors and better selling practices for their producers. Over the years he has spent countless hours meeting with groups learning the secrets of the industry’s most successful producers. In 2003, Roy co-founded Prospect9, which put these principles into an automated CRM and ePolicy delivery platform.
Marcia Berner, Director Implementation P&C, ACORD
Marcia Berner works directly with standards implementers, to establish, enhance and improve implementations of the ACORD Standards. She works very closely with ACORD’s 2020 Committee, which focuses on implementations, metrics and identifying future standards efforts and strategic initiatives. With more than 30 years of experience in insurance automation, Marcia has an extensive background in data transformation, training, support, business analysis and project management.
To learn more, consult the agenda and register for this free one-day summit.
Categories: In the News, Industry Insights, Silanis Events
Tags: 2012 E-Signature Summit for Insurance, ACORD, Aplify, e-signatures, electronic signatures, Events, Gartner, Insurance
Why should insurers act now to deploy e-signatures?
Friday, April 20th, 2012
The insurance industry landscape is evolving, driven in large part by changing customer and agent demographics, and higher expectations for efficient and convenient service regardless of channel. Insurers are responding with increased focus on system and process modernization, to achieve a digital end-to-end process.
Policy administration, claims and new business system overhauls are common initiatives many carriers focused on last year, or are currently carrying out. 2012 is the year of investment in customer and agent websites to ensure there is a gateway to these important audiences. Electronic signature technology maximizes the value of these investments, and needs to be considered now as the trend toward mobility, e-apps and customer centricity accelerates.
Without the ability to electronically sign forms and documents, insurers, agents and consumers will always be forced back to paper. The cost of doing business on paper is too high. Not only does an increasing segment of consumers want to get off paper and transact from a connected mobile device or via an online website, the cost of error processing (i.e., write-backs) and its negative impact on agent productivity and customer experience is considerable.
In his keynote presentation at the 2012 E-Signature Summit for Insurance, Steven Leigh, Principal Analyst, Insurance, at Gartner will describe how e-signatures are essential to move forward with emerging technologies, service and sales processes while preparing for the future.
“I enjoy understanding how different carriers address their business challenges, and how the vendors participate in creating innovative solutions. Taking input from these sources and synthesizing it with other Gartner research, I seek to identify patterns, recognize trends, facilitate discussion, advise clients on the changing landscape and anticipate new challenges for the industry,” says Leigh.
To learn more, consult the agenda and register for this free one-day summit.
Categories: In the News, Industry Insights, Silanis Events
Tags: Customers, e-Sign Enterprise, e-signatures, electronic banking, electronic loan processing, electronic signatures, Enterprise, Events, Gartner, Insurance, Insurance Summit, Michael Laurie, New York City, Silanis, Steven Leigh, Summit
Silanis’ e-Signature Banking Summit confirms e-signature adoption has reached critical mass
Tuesday, April 26th, 2011
All the presentations, conversations and questions at the e-Signature Banking Summit that took place on April 8 in New York city led to one solid conclusion—e-signatures have reached a new stage in their adoption by the banking industry.
“It’s definitely not about whether e-signatures are legal anymore,” says Michael Laurie, VP of Strategic Development at Silanis. “Now banking executives want to know how best to incorporate e-signatures into their large customer facing business transformation initiatives so they can achieve the benefits of straight-through processing.”
Hosted by Silanis, the e-Signature Banking Summit was the first of its kind and received overwhelming interest from the banking sector, ultimately triggering a move to a bigger venue at the New York Stock Exchange due to the high number of registrants.
Over 80 senior banking executives from the largest, most progressive banks and financial institutions in North America attended the day-long summit, which featured presentations from senior executives from U.S. Bank, a senior Gartner analyst, Wells Fargo’s legal counsel and a partner at Buckley Sandler LLP.
The topics, which ranged from the digital banking customer experience, to legal and regulatory news, to adoption considerations, provoked many questions about compliance, workflow and implementation considerations as well as e-signature IT requirements.
Participants were also keenly interested in a case study presented by US Bank’s David S. Miller and John Fraser on how their financial institution made exception processing nearly redundant by incorporating e-signatures into its consumer and business loan processing which is being deployed across 30013 retail branches.
One statistic delivered by esteemed Gartner fellow, David Furlonger, in his keynote, highlighted how important it is for the banking industry to continue the migration from paper to electronic processing. It’s not news that today’s youth love the web and their mobile devices, however the startling news is that by 2025, the number of Internet users worldwide is predicted to reach five billion.
This exponentially increasing number of ‘connected’ customers means that financial institutions have no choice but to focus on digital service delivery across all channels–whether it’s through mobile devices, computers, or in their branches—if they want to meet customer expectations successfully.
Another important takeaway from the Summit emerged in the presentations delivered by Margo Tank from the law firm, Buckley Sandler and David Whitaker from Wells Fargo.
Both their presentations reinforced how important it is to establish signing intent, stressing the importance of a solidly designed e-signing process as well as the need to demonstrate the signer’s ability to do so electronically.
Click here for more information on the role the e-signing process evidence plays in mitigating legal risks.
In response to widespread feedback from attendees who were hoping the summit would provide more insight into solution options, Silanis will host a webcast on Tuesday May 3rd. e-Signatures in Banking Use Case Demonstrations will feature Silanis’ Director of Business Architects, Yazan Alwaid, and show remote click-to-sign, electronic evidence playback, online delivery of disclosures and much more.
Categories: In the News, Industry Insights, Silanis Events
Tags: Banking, banking summit, Buckley Sandler, Customers, e-signatures, electronic banking, electronic loan processing, electronic signatures, Events, Gartner, Insurance, Legal Counsel, Michael Laurie, Silanis, US Bank, Wells Fargo
Silanis’ E-Signature Banking Summit Reaches Peak Capacity
Thursday, April 7th, 2011
With just a day to go before the start of the Silanis’ E-Signature Banking Summit taking place on April 8, 2011 in New York City, we are extremely pleased to note that the registration for this one-day event is nearly triple what had originally been anticipated.
In fact, in order to accommodate the higher number of registrants, Silanis had to move the Summit locale to the New York Stock Exchange (NYSE) to accommodate all our guests more comfortably.
The E-Signature Banking Summit, hosted by Silanis, will feature presentations by senior executives from U.S. Bank, a senior Gartner analyst, Wells Fargo’s legal counsel and a partner at Buckley Sandler LLP who will address the topics most critical to the optimal integration of enterprise e-signature solutions within financial institutions.
According to Silanis CEO and co-founder, Tommy Petrogiannis, the high level of interest in the Silanis’ E-Signature Banking Summit makes sense: “In just the last twelve months, we’ve seen double the number of requests for proposal (RFP) from large organizations who are looking at implementing e-signature solutions. Of those RFPs, ninety per cent were for enterprise solutions.”
As with many large institutions, the banking industry is very aware that providing their customers with efficient, easy-to-use services that are in sync with our electronic age is essential to their success. But given the substantial risks and the complexity of their industry—such as the need to comply with increasingly stringent regulations and the necessity of demonstrating compliance to their customers—banks have various considerations and questions surrounding the implementation of enterprise e-signatures. The Silanis’ E-Signature Summit was designed specifically to address this need.
“Ten years of experience helping organizations migrate their paper based process to the web has given us insight into what companies need to successfully implement the right solution,” adds Mr. Petrogiannis. “Using a well-designed, e-signature process management solution not only mitigates risks for the banking industry, it has proven abilities to turn a good customer experience into a transformational one.”
Silanis Technology is the electronic signature provider for leading financial institutions, including U.S. Bank, Stewart Title, Country Financial, BMW Financial Services and 21st Century.
Categories: Customer News, In the News, Industry Insights, Silanis Events
Tags: Banking, Buckley Sandler, Customers, e-Sign Enterprise, e-signatures, electronic banking, electronic loan processing, electronic signatures, Events, Gartner, loan, loan operations, Michael Laurie, Silanis, US Bank, Wells Fargo
E-Sign Legal and Regulatory Update: Top Financial Services Law Firm to Present at Silanis’ E-Signature Banking Summit
Thursday, March 10th, 2011
Bank executives and legal counsel responsible for mitigating legal and compliance risks for their institutions are invited to attend the E-Signature Banking Summit in New York City on April 8, 2011, hosted by Silanis Technology. Margo Tank, Partner at Buckley Sandler LLP – a top law firm to the financial services industry, will provide an update on recent court decisions involving electronic transactions, including the impact that implementation issues has on a bank’s e-commerce strategy.
As banks face pressure to comply with increasingly more stringent regulations, the ability to demonstrate compliance with consumer protection laws and other regulations is vital to reducing risk and ensuring electronic processes are defenseable in the event of a legal dispute.
During her presentation, Ms. Tank will share her in-depth knowledge of what banks can do to minimize their risk and even strengthen their legal and compliance position using electronic signatures.
Having played a leading role in advocating the enactment of the federal Electronic Signatures in Global and National Commerce Act (E-SIGN), Ms. Tank regularly advises financial service organizations on electronic signature and record matters, data security and related e-commerce issues.
She was also the co-reporter to the Standards and Procedures for Electronic Records and Signatures initiative (SPeRS), a private sector initiative of more than 30 companies that created industry-recognized “rules of the road” for conducting business transactions online, including the guidelines for the use and acceptance of electronic signatures and records.
“Since the passing of the E-Sign Act, the question on most organizations’ minds is not whether electronic signatures are legal, but rather, how reliable are they in helping organizations to defend their position should a legal dispute arise,” said Tommy Petrogiannis, CEO and co-founder of Silanis Technology, the electronic signature provider for leading financial institutions, including U.S. Bank, Stewart Title, Country Financial and 21st Century, and host for the event.
“The key to ensuring an enforceable e-signed record and staying out court in the first place, is to capture and reproduce as much electronic evidence as possible about what took place during the transaction.”
The one-day event will also feature presentations by senior executives from U.S. Bank, a senior Gartner analyst, and Wells Fargo’s legal counsel.
Categories: Silanis Events
Tags: banking summit, Buckley Sandler, e-signatures, electronic banking, electronic loan processing, electronic signatures, Gartner, Legal Counsel, loan, operations, Silanis, Straight-through Processing, US Bank, Wells Fargo
The Ideal Banking Experience: Gartner Analyst to Present at Silanis’ E-Signature Banking Summit
Tuesday, March 8th, 2011
Bank executives looking to take their customer service to the next level are invited to attend the E-Signature Banking Summit in New York City on April 8, 2011. During the keynote session, David Furlonger, Vice-President and Distinguished Analyst of Gartner’s Banking and Investments group, will present how to define, design and deliver the ideal customer experience based on the latest consumer trends, innovations and lessons learned.
While most financial institutions agree that delivering exceptional customer service is critical for maintaining and gaining a competitive edge, all too often they impose a bank-centric view of the world on customers, and fail to understand what customers want and how they wish to interact.
Transparency, speed, mobility and choice are all top of mind for customers. Yet 20th century bank processes and operating paradigms, characterized by inefficient and time-consuming, paper-based processes, prevent banks from delivering on customer expectations.
“People’s work and home schedules are only getting more hectic, and so increasingly they want to be serviced over web. Consumers don’t want to have to go into a branch just to sign a document,” said Tommy Petrogiannis, CEO and co-founder of Silanis Technology, the electronic signature provider for leading financial institutions, including U.S. Bank, Stewart Title, Country Financial and 21st Century, and the host of the event.
“Moving to paperless loan processing has enabled our financial service customers dramatically improve service to their end-customers, resulting in 90% adoption of the technology and higher loan volumes.”
During his keynote presentation, Mr. Furlonger will dig below the surface to provide insights on what banks can do to deliver better, all-around customer experience by answering three key questions:
- What are the top consumer trends?
- What impact does digitization have on customer experience and bank capabilities?
- What lessons can be learned in customer interaction and experience from outside of the financial services market?
This one-day event will also feature presentations by senior executives from US Bank, Wells Fargo’s legal counsel, and a leading e-commerce law firm.
Categories: Silanis Events
Tags: banking summit, Buckley Sandler, e-signatures, electronic banking, electronic loan processing, electronic signatures, Gartner, Legal Counsel, loan, operations, Silanis, Straight-through Processing, US Bank, Wells Fargo
E-Signature Practical Considerations: Wells Fargo’s Legal Counsel to Present at Silanis’ E-Signature Banking Summit
Monday, March 7th, 2011
Bank and IT executives tasked with automating highly regulated transactions requiring customer signatures in documents are invited to attend the E-Signature Banking Summit in New York City on April 8, 2011, hosted by Silanis Technology. David Whitaker, Wells Fargo’s Senior Company Counsel in the Strategy and Operational Risk Group, will present practical considerations for fully executing financial transactions electronically.
Named “2009’s Mortgage Banking Technology All-Star” by Mortgage Banking Magazine for his role in transforming electronic mortgage loans from an idea into a product, Mr. Whitaker will address key issues tied to the use of electronic signatures including:
- Record storage and management
- Standards for presenting customer information
- And, electronic records evidence
“Moving regulated and high-value transactions to the web without introducing new risks is no simple task. Business processes, documents and data vary according to the product or service, jurisdiction, channel and people involved – resulting in hundreds and even thousands of possible variations,” said Tommy Petrogiannis, CEO and co-founder of Silanis Technology, the electronic signature provider for leading financial institutions, including U.S. Bank, Stewart Title, Country Financial and 21st Century, and host for the event.
In each scenario, the appropriate documents and disclosures must be presented and specific actions have to be taken in the correct sequence, in order to comply with various federal and state laws. Attendees will gain invaluable insights from Mr. Whitaker’s extensive knowledge of electronic records and electronic signatures compliance requirements.
In addition to co-authoring a book entitled “The Law of Electronic Signatures”, Mr. Whitaker served as an advisor to the financial services industry during the drafting of the federal Electronic Signatures in Global and National Commerce Act (E-SIGN), was the reporter for the Standards and Procedures for electronic Records and Signatures (SPeRS), and chaired the Online Lending Subcommittee of the Mortgage Bankers Association Legal Issues Committee, amongst other things.
This one-day event will also feature presentations by senior executives from US Bank, a senior analyst from Gartner, and a leading e-commerce law firm.
Categories: Silanis Events
Tags: banking summit, Buckley Sandler, e-signatures, electronic banking, electronic loan processing, electronic signatures, Gartner, Legal Counsel, loan operations, Silanis, Straight-through Processing, US Bank, Wells Fargo
The ROI of Electronic Loan Processing: US Bank to Present at Silanis’ E-Signature Banking Summit
Tuesday, February 22nd, 2011
Bank executives looking to quantify the value of adding electronic signature capabilities to loan processes are invited to attend the E-Signature Banking Summit in New York City on April 8, 2011, hosted by Silanis Technology. Two senior executives from U.S. Bank will share how their organization has moved to paperless, consumer loan processing across 3,000 retail branches.
David S. Miller, Senior Vice-President, Consumer Loan and Lease Operations, and Ben Carpenter, VP and Associate General Counsel, at US Bank will discuss why automating back-office operations with automated workflows and imaging isn’t enough to enable straight-through processing.
Mr. Miller and Mr. Carpenter will discuss how the manually processing of loan applications by bank personnel causes unintended errors and a series of ancillary problems and risks, and how US Bank eliminated these problems using electronic signatures to achieve the following benefits:
- Reduction in processing errors
- Decrease in future risks expected
- Document handling costs eliminated
- Redeployment of bankers’ time
- Improved customer experience and banker experience
- And more
“The value of moving to paperless processing typically exceeds customer expectations,” said Tommy Petrogiannis, CEO and co-founder of Silanis Technology, the electronic signature provider for US Bank, and host of the event. “Eliminating the time-delays, costs and errors associated with manually processing documents has an immediate impact on both bank’s front and back-end operations. And while the ROI of electronic signatures is extremely compelling, the improvement in the customer and banker experience, which is more difficult to measure, is priceless.”
This one-day event will also feature presentations by a senior Gartner banking analyst, Wells Fargo’s senior legal counsel, and leading e-commerce law firm, Buckley Sandler.
Categories: Industry Insights
Tags: banking summit, Buckley Sandler, e-signatures, electronic banking, electronic loan processing, electronic signatures, Gartner, Legal Counsel, loan operations, Silanis, Straight-through Processing, US Bank, Wells Fargo
