Customers
Top Ten Property & Casualty Insurer
A leading P&C insurance carrier, this Silanis customer is setting the pace in the Property & Casualty Insurance industry with regard to electronic signatures – a move that is projected to save the Insurer between $2.5 and $5 million annually in transaction processing costs. The company recognizes that the introduction of e-signatures for customers via the Web competitive is a differentiator and a pathway to profitability, and is one of the first Insurers in the industry to implement an enterprise solution for electronic signature technology across all channels.
Full Success Story
Case Study Overview
Insurers recognize that the Web is a critical vehicle for attracting and closing new business, and offering high-quality customer service. Electronic signatures should be an essential component of any insurer's Web strategy to help reduce risk by ensuring enforceable transactions and providing proof of compliance with legal and regulatory requirements.
This case study highlights the experience of a large North American P&C insurance company with securing customer signatures on insurance applications and policies. Because of the strategic nature of this project, the name of the insurer has been made confidential.
In early 2007, this P&C insurer sought to improve customer experience and lower acquisition costs, while improving compliance with regulatory requirements for signatures on uninsured and underinsured motorist forms. Business management determined that, to better facilitate signature compliance, it needed to devise new internal systems and processes that would assist customers in signing the forms properly (that is, in the correct field and in a timely manner) and move the company from hard copies to an electronic format.
