Inside_Banners_LM_car
EmailEmail This Page   |   Download PDF

Customers 

U.S. Top Ten Bank


Full Success Story

Case Study Highlights

Customer

  • A Top 10 US bank with more than 250 billion in assets, over 3,000 retail branches and 5,000 ATMs.

Problem

  • Manual, paper-based loan processing of consumer and SMB loans caused exceptions (errors) which were costly and time-consuming to correct, created a negative customer experience, and led to downstream legal and compliance risks.

Solution

  • Deploy e-signatures across 3,000 retail branches to enable straight-through processing of 2,000+ consumer and SMB loans per day.

Benefits

  • Reduce loan exceptions by 90% 
  • Decrease future risk by over 50% 
  • Eliminate 80% of document handling costs
  • Exceed compliance requirements
  • Redeploy 95,000 hours of bankers’ time to sell more loans
  • Improve customer experience
  • Improve banker performance

Continue Reading the Full "Top 10 US Bank Moves to Paperless Loan Processing" Case Study