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Frequently Asked Questions

Implementation

What are the top requirements to look for in an e-signature solution?

  1. Ease-of-use - this means zero-download - nothing more than a browser is needed.
  2. Seamless user experience - an e-signature solution should fit into your processes seamlessly and reinforce your brand.
  3. Process flexibility - solution should fit your business processes, not require process re-engineering.
  4. Scalability - solution should be capable of supporting a variety of business processes, lines of business and sales channels across the enterprise.
  5. Evidence - an e-signature solution should provide you with substantially more evidence than is possible on paper. The e-evidence should be easy to produce and present in the event of a legal dispute.

What type of implementation/delivery options are available?

There are two general categories of electronic signature solutions available on the market today: 1) a dedicated, on-premises solution, and 2) a multi-tenant cloud service. Which is right solution will depend on the complexity of the business process that requires automating; the level of integration with an organization’s front and back-end systems; available IT and budgetary resources; and time-to-market requirements.

What is a dedicated on-premises solution?

Deployed behind an organization’s firewall, a dedicated on-premises solution requires an up-front investment and dedicated IT resources. This, however, is offset by the flexibility and control provided by the system. Because it is a dedicated instance of the solution, it is fully configurable and customizable to the organization’s unique brand, business process, compliance and IT requirements.  It also gives organizations in highly regulated industries with stringent compliance and privacy requirements complete control over where the servers are located and data is stored.

A dedicated on-premises solution is typically available as an enterprise license. The licensing model makes it possible to anticipate precise costs over time and may provide a lower total cost of ownership, especially at higher volumes.

What is a multi-tenant cloud solution?

An electronic signature service can also be delivered as a shared service over the cloud.  This option provides the fastest time- to-market at the lowest barrier to entry because the signing processes come ready to go, right out of the ‘virtual’ box. Also called a software-as-a-service model, cloud solutions can be either integrated within existing portals and applications or offered as a stand-alone service.