The Silanis e-Sign Dedicated Service for Insurance

Enterprise-Class Features Packaged and Ready to Go

Leveraging Silanis’ 10-years of experience implementing electronic signatures at some of the largest P&C and Life carriers, the service equips insurers with everything they need to rapidly demonstrate proof-of-concept, run pilots or fully deploy the service to automate any volume of customer transactions in the agent, call center and web channels, while lowering implementation and compliance risks.

An ideal solution for automating new business applications, policy delivery and receipt, beneficiary change requests, power of attorney, medical release forms, consent to privacy and credit reports, agent contracting and licensing documents, and more.

Key Functionality:

"You view the benefits of increasing your e-sign percentage in terms of what impact it will have in improving customer satisfaction and improving your retention." - Craig Dierkes, Liberty Mutual

• Based on insurance best practices for automating agent, call center and web transactions in P&C, life and annuities.
• Runs on the cloud with a unique instance of the software to enable insurers to customize the solution for their needs.
• E-signing processes are tightly integrated with e-applications, underwriting and other systems to leverage existing investments.
• Configurable process templates streamline integration to accelerate time to market and lower costs.
• Configurable web templates enable the e-signing process to match the look and feel of the insurer’s branded website or e-application.
• Customers remain on the merchant domain throughout the transaction to ensure a transparent and seamless e-signing experience.
• A wizard-driven process guides customers through transactions to ensure a user-friendly, e-signing experience that increases retention.
• Business rules are enforced throughout the transaction to reduce errors, and ensure compliance with business, legal & regulatory requirements.
• The entire transaction is recorded and reproduced to provide the most extensive and reliable, electronic evidence.
• Live customer transactions can be monitored in real-time to enable corrective action to be taken as needed.
• And more

Discover the many benefits of moving to straight-through processing of customer transaction 

Straight-Through Processing of Customer Transactions

Key Benefits:

The e-Sign Dedicated Service for Insurance uses the same powerful, e-signing engine as Silanis’ enterprise platform, which is being used by some of the world’s largest insurance providers, financial institutions, online retailers, and car manufacturers.

Benefits include:

• Decreased cycle times. Reduces the time to capture people’s signatures in documents from weeks and days to hours and minutes.
• Reduced processing errors. Minimizes NIGO documents and downstream legal and compliance risks by eliminating manual, processing tasks.
• Cut processing costs. Eliminates the cost of paper, shipping, handling, document verification / data re-keying and scanning.
• Strengthen legal and compliance position. Deters potential cases from going to court and reduces litigation fees due to stronger legal evidence.
• Increased customer retention. Reduces customer drop-off rates by enabling customers to sign immediately upon completing applications.
• Improved customer satisfaction. Delivers products and services sooner to customers via faster, error-free processing of documents.
• Increased productivity. Eliminating manual processing tasks frees-up employees to spend more time with customers.

Find out how the solution supports straight-through processing 

Managing E-Transactions from Start to Finish to Enable Straight Through Processing

Powered by the same e-signing engine as Silanis’ enterprise platform, the electronic signature process management capabilities of Silanis’ e-Sign Dedicated Service for Insurance are driven by its Execution, Orchestration, and Evidence functional layers. Together, they provide the functionality needed to manage transactions electronically from start to finish to ensure there are no gaps in straight-through processing and to mitigate risk across all sales and service channels.

1. Orchestration Layer: Coordinates, controls and monitors all the people, documents, activities, events, notifications, system and services in a transaction. Learn More. 
2. Execution Layer: Captures user authentication data, presents documents for review, captures consent and signing intent, and delivers copies of signed documents to all parties. Learn More. 
3. Evidence Layer: Captures and stores extensive electronic evidence and audit trail information, including the exact web pages viewed and actions taken. Learn More. 
4. Architecture: Provides a flexible enterprise solution that can be easily scaled across all business applications and sales and service channels. 

Learn how to control e-transactions and mitigate risk 

Orchestrating E-Transactions From Start to Finish

Moving regulated and high-value transactions to the web without introducing new risks to the process is not a simple task. Business processes, documents and data vary according to the product or service, jurisdiction, channel and people involved - resulting in hundreds and even thousands of possible variations.

In each scenario, the appropriate documents and disclosures must be presented and specific actions have to be taken in the correct sequence. Exceptions often occur, such the need to update or correct information in the middle of a live transaction. Yesterday’s e-signature solutions are not designed to handle this level of complexity.

How the Orchestration Layer Works

As a next-generation, e-signature process management solution, the e-Sign Dedicated Service for Insurance addresses the complexities of automating transactions with its unique Orchestration Layer. The solution:

• Simplifies the process of preparing e-transactions. The process parameters and documents needed to execute e-transactions in accordance with business, legal and regulatory requirements only need to be prepared once, and then the system dynamically builds each unique transaction on-the-fly.
• Coordinates all aspects of e-transactions. The solution brings together all of the people, documents, activities, events, notifications, systems and services needed to execute the e-transaction from start to finish in a timely manner.
• Monitors live e-transactions. The solution enables sales and service personnel to monitor the status of live e-transactions at every stage and identify any potential problems or delays. Corrective action can then be taken immediately from within the dashboard.
• Ensures e-transactions are accurate and complete. The solution receives documents and data variables from the controlling application to ensure that information corresponds with what was approved, while also ensuring that returned documents contain all required signatures and supporting data .
• Reduces the total cost of ownership. The solution reduces the effort and resources needed to design, build, implement, manage and update a compliant, e-transaction and e-signature system across the enterprise.

Find out how to execute e-transactions across multiple channels 

Executing E-Transactions Across Multiple Channels

The method used to execute transactions can differ greatly depending on whether the process takes place over the web, in a customer or citizen-facing environment, or whether it is driven by a call-center. Moreover, the need to make electronic signing easier and more convenient for your customers and citizens than its pen and paper counterpart is critical for ensuring high user acceptance and reducing drop-off rates.

Adding complexity to the requirements is the growing expectation that users have to be serviced across multiple channels in support of the same transaction. A one-size-fits-all electronic signature solution cannot support the diverse requirements of today’s cross-channel, transaction processes.

How the Execution Layer Works

The e-Sign Dedicated Service for Insurance provides flexible options for executing e-transactions across all channels, while supporting each channel’s unique usability requirements to ensure an optimal customer experience. The solution’s Execution Layer supports the following capabilities and options:

• Captures user authentication data. The solution supports a variety of user authentication and access methods, such as username and passwords, challenge-response authentication, SMS authentication, voice authentication and other 3rd party authentication, enabling organizations to choose the best method to balance security and usability for each channel.
• Presents documents for review. Documents can be presented electronically or in paper format. Electronic presentation of documents occurs directly within the web browser so that no special software is required to view them. Supported file formats include Adobe PDF, Adobe XML Forms Architecture (XFA), Microsoft Word (.doc) and OpenDocument (.odt).
• Captures consent and signing intent. The solution supports browser-based ‘click-to-sign’, which does not require users to download or install any special software to e-sign.
• Delivers copies of signed records. The solution ensures that copies of e-signed records are delivered to all back-end systems and parties to comply with e-signature legislation and industry regulations. Copes can be made available in both paper and electronic format.

Learn how to capture stronger evidence than possible with paper 

Recording, Securing and Reproducing Electronic Evidence

A common misconception is that authenticating the people involved in a transaction and securing e-signed documents are all that is required to enforce a contract. Most legal disputes, however, do not question whether a signature belongs to a person or whether a contract has been altered. Rather, they challenge people’s understanding of the contract terms and conditions at the time of signing. That is why reliable evidence of what took place during the entire e-transaction is needed, and why a solution needs to reproduce every step in the process.

However, capturing and reproducing this kind of evidence can be a daunting task. An enormous effort on behalf of the business, legal, compliance and IT teams would be required to retrieve all of the data needed to accurately rebuild the web page contents and reproduce the exact process that was used.

How the Evidence Layer Works

The e-Sign Dedicated Service for Insurance goes beyond simple signature capture to record, secure and reproduce the entire e-transaction from start to finish to produce even stronger evidence than paper. The solution’s Evidence Layer provides the following capabilities:

• Captures extensive electronic evidence. The solution records the entire e-transaction from start to finish. This includes all web pages and documents that were presented, viewed, signed or accepted; how long users spent on each page; audit trail information; and more.
• Secures the electronic evidence so it is tamper-proof. The solution applies digital signature technology to secure the entire e-transaction and each e-signed document so that they cannot be altered without visible detection.
• Accurately reproduces the electronic evidence. The solution enables the electronic evidence to be easily presented in either electronic or paper format to a judge, regulators or an executive team for litigation, regulatory or internal control purposes.