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Product Documentation

Technical Manuals
Customer Bulletin - Introducting Silanis' Customer Advocate Team
Customer Bulletin - DST Change
Product FAQ

Technical Manuals

ApproveIt® Desktop

Quick-Start installation sheets are available online to help you install ApproveIt® Desktop software and related hardware tablets:

For other Silanis technical manuals, please contact Support by email at support@silanis.com or contact one of our Customer Support representatives by calling 1-888-SILANIS - option 3.

Customer Bulletin on DST Change - Daylight Saving Time Modification in the US

Customer Support Bulletin 070103

Introduction

In August 2005, the US government passed the Energy Policy Act, which changes the start and end dates of Daylight Saving Time (DST). Effective in 2007, DST will start three weeks earlier (2:00 A.M. on the second Sunday in March), and will end one week later (2:00 A.M. on the first Sunday in November) than traditionally. Please click here for more information on this subject.

Impact

Silanis products do not generate or manipulate date and time information. Consequently, Silanis Product Management determined that there is no need for a DST preparedness plan. Silanis products use the date and time information provided by the underlying software infrastructure (e.g. operating system, application server, etc…). It is the responsibility of the infrastructure software provider to comply with the new DST requirements.

Helpful Links

For your convenience, we have provided the following links to additional information concerning the DST change. Please consult your software provider for complete information concerning DST.

For More Information

If you have any questions about this topic, please contact us directly.

Silanis Technology Customer Support Center
support@silanis.com
1-888-745-2647 option 3

Product FAQ

What are the software requirements of ApproveIt Desktop 5.8.2?

Operating System
MS Windows XP
MS Windows 2000
Host Application
MS Office 2007
MS Office 2003
MS Office XP Pro
MS Office 2000 Pro
*MS Word and Excel only
Adobe Acrobat 8.0
Adobe Acrobat 7.0
Adobe Acrobat 6.0
Adobe Reader 8.0
Adobe Reader 7.0
Adobe Reader 6.0
Please note that signing with Adobe Reader is only possible with documents created with Adobe Server Extension Module.
Pure Edge ICS Designer 6.5 with Viewer 6.5
Pure Edge ICS Designer 2.3 with Viewer 6.0
Please note that Pure Edge ICS Designer is previously known as Pure Edge Internet Forms.
Adobe Designer 5.5 with Client 5.0
Adobe Accelio Capture Advanced 4.0 with Filler 4.0
*Adobe Designer formerly FormFlow99
Adobe Accelio Classic Form Flow Form Designer 2.3 With Filler 2.3
Adobe Accelio Classic Form Flow Form Designer 2.23 With Filler 2.23
*Adobe Accelio Classic Form Flow Form Designer formerly FormFlow Classic
Web Browser
MS Internet Explorer 5.5 or 6.0 on windows 2000
MS Internet Explorer 6.0 on Windows XP
Only MS Word, Excel and Adobe Acrobat plug-ins support signing within a Web browser. 

Can documents signed with ApproveIt Desktop be exchanged with users who do not have ApproveIt installed?

Yes. Users can open and view documents signed with ApproveIt, even if they don’t have ApproveIt installed. The ApproveIt signature block will be visible, indicating that someone has signed the document electronically; however, ApproveIt is necessary to verify the authenticity of the signature or document. Without it, the document will simply be the electronic equivalent of a fax or photocopied paper record.

I faxed in my signature form but haven't received my ePersona Signature file. When will I be receiving it?

Since the process is automated, you should receive your ePersona Signature file very shortly (usually within the hour). If you haven't, please verify the following:

  • The name and email on the address are typed correctly on the form.
  • A cover sheet was not including when faxing.
  • Your spam filter did not block the email containing your ePersona file.

If you have verified the above and still have not received your ePersona Signature file, please inform support at 1-888-SILANIS, option 3, or support@silanis.com.

I received my ePersona Signature file, but when I try to open it I receive the following message:

Error: Fail to open the signature file.

An error occurred while parsing the command line arguments.
Use the switch -h to get the command line options.

The ePersona Signature file is not properly associated with ApproveIt. The following steps should associate the file with the application:

  1. Make sure a production release of ApproveIt Desktop is installed on your system.
  2. Copy or Save the CPSI file to your local machine (example: Desktop).
  3. Launch Windows Explorer and select Tools - Folder Options.
  4. Click on the File Types tab.
  5. Select the CPSI file type and click on the Advanced Button.
  6. Click on the Edit button.
  7. Remove the command line that displays the path to the ePersona Wizard.
  8. Click the Browse button and select ePersona.exe from the ApproveIt Directory (usually C:\Program Files\ApproveIt).
  9. Click OK twice to accept the changes.
  10. Click close to shut down the Folder Options dialog box.

In Word or Excel, why are some of the items in the ApproveIt toolbar/menu missing or inaccessible?

The issue may be related to the files ApproveItEx.dot and ApproveItEx.xla. The following steps should restore the toolbar and menu to their default state:

  1. Make sure Word, Excel, Outlook and any other Office applications are closed.
  2. In Windows Explorer, browse to: C:\Program Files\Microsoft Office\OfficeStartup
  3. Delete the file ApproveItEx.dot
  4. Browse to: C:\Program Files\Microsoft Office\Office\XLStart
  5. Delete the file ApproveItEx.xla
  6. Browse to: C:\Program Files\ApproveIt\Support
  7. Copy the file ApproveItEx.dot
  8. Browse to: C:\Program Files\Microsoft Office\Office\Startup and paste the file here
  9. Browse to: C:\Program Files\ApproveIt\Support
  10. Copy the file ApproveItEx.xla
  11. Browse to: C:\Program Files\Microsoft Office\Office\XLStart and paste the file here.